1x 3 hour LIVE, Online course (via Zoom) with a professional trainer and a maximum group size of 16 people.
Overview
When you put a group of professional people together who have different aims, aspirations, ethics, goals and motivations then inevitably some form of workplace conflict may materialise.
Workplace conflict needs to be addressed because it can have a huge impact on morale, and in some cases lead to insubordination, lack of direction, missed deadlines and a drop in productivity.
This fun, friendly, fully interactive online training session is designed to highlight workplace conflict, discuss what causes it and give delegates the confidence, knowledge, and skills they need to manage any conflict situations and to be sensitive to how others feel.
Who should attend?
This course is well suited for any member, officer or council employee who may potentially be exposed to workplace conflict.
Course Outline – Agenda
- Introduction
- Causes of workplace conflict
- The effects of conflict on individuals and the council
- Conflict handling models
- Managing conflict between councillors and officers
- Conflict handling skills
- Rapport and communication skills
- Collaboration and effective collaborative behaviours.
- How to control your own feelings
- Facilitating confrontation and reconciliation
Learning Objectives (success criteria)
Delegates will learn and understand the causes and effects of conflict in the workplace.
Delegates will learn new skills, tools and techniques which will allow them to better manage conflict in the workplace.
Delegates will learn methods to control their own actions which will help manage conflict situations.
Costs and Dates
£70 per person – please email hello@lgtda.co.uk for dates
If you have 6 or more people interested in this course – we would run it “on demand” – please email us at hello@lgtda.co.uk