1x 3-hour LIVE, Online course (via Zoom) with a professional trainer and a maximum group size of 16 people.
Overview
From time to time all local government staff will face important conversations which they envisage will be difficult and in which they feel ill equipped to handle. These conversations may be on a personal level, like tackling instances of unacceptable behaviour with a colleague. Alternatively, the conversation may involve suggesting an alternative proposal to a manager who has already decided on an outcome.
When the stakes are high, and people are emotional, it’s important that your staff have the skills, knowhow, and courage to have these difficult conversations in a safe way that maintains/ builds strong relationships and produces a positive outcome for your council.
This three hour live online course (with a professional course leader) will increase awareness of the need to have challenging conversations and provide tools and develop skills to have adult conversations with others, both face to face and remotely.
Who should attend?
This course is well suited for any council officer, employee, or elected member who wants to improve their skills and confidence when having difficult or important conversations.
Course Outline – Agenda
- What are crucial and courageous conversations.
- How to prepare and plan for a courageous conversation.
- Deciding where and when to have your courageous conversation.
- How to structure a courageous conversation.
- Skills needed for Crucial and Courageous Conversations.
- Keeping your cool (self-regulation).
- Working towards mutually desirable outcomes.
- Hybrid working – difference between face-to-face and virtual conversations.
Learning Objectives (success criteria)
By the end of this course, delegates will have an improved understanding of crucial and courageous conversations. Delegated will be able to plan how to have difficult conversations and will be given several tools and techniques to achieve a mutually respectful and beneficial conclusion. Finally, delegates will relate this learning to modern hybrid working environments.
Bookings, Costs and Dates
Tuesday 26 April 9.30am to 12.30pm each day – £65 per person – BOOK NOW
Tuesday 20 September 2022 – 9.30am to 12.30pm each day – £65 per person – BOOK NOW
If you have 6 or more people interested in this course – we would run it “on demand” – please email us at hello@lgtda.co.uk